Last updated 25 October 2026. These apply to every order placed with Lounge & Lenses Oy.
Lounge & Lenses Oy, a limited company registered in Helsinki, Finland, trading as Lounge & Lenses. Contact: hello@loungeandlenses.com.
All prices are in euros and include VAT at the rate applicable to EU consumers. Shipping is charged separately and shown before you confirm the order; the rates are on the shipping page.
Deliveries to the United Kingdom, Norway and Switzerland exclude import duty and local VAT, which the carrier collects from you on delivery.
Where a product is shown at a reduced price alongside a higher one, the higher figure is the price we ourselves charged for that product for at least 30 consecutive days in the six months before the reduction. We do not raise a price in order to show it crossed out.
Your order is an offer to buy. We accept it, and the contract is formed, when we send the dispatch confirmation. Before then we may decline an order — if a size has sold out or a price was listed in error, for example — and refund anything already paid.
Acetate is cut from sheet and layered tortoise patterns differ from pair to pair and from the photographs. Acetate loosens if left in heat, thin wire bends if carried without a case, anti-reflective coatings show smudges, plating wears at contact points over years, and nylon sun lenses scratch more easily than glass. These are properties of the materials, described on each product page, and are not defects.
Optical frames are supplied with plain demo lenses that have no corrective power. We do not supply prescription lenses, and nothing on this site is an eye examination or a substitute for one. Screen glasses carry a plano lens with an anti-reflective coating that filters part of the blue spectrum; we make no health claim of any kind for them. Ready readers have the same power in both eyes and are sold as general-purpose magnifiers; if you have not had an eye test recently we recommend one before relying on them.
Payment is collected at checkout by our payment provider. We never receive or store full card numbers.
Delivery times are estimates in working days. Risk passes to you when the parcel is delivered. If a parcel goes missing, tell us and we will pursue the carrier and either resend or refund.
As a consumer you may withdraw from the contract within 14 days of receiving the goods without giving a reason. We extend that to 30 days. Frames must be unworn beyond trying on, undamaged and returned in their case. A frame that has been glazed with prescription lenses by a third party has been altered and can no longer be returned under withdrawal. Return postage is yours to pay unless the item was faulty or not what you ordered. We refund within 14 days of the goods reaching us, to the original payment method.
Under EU and Finnish law you have a right to goods that conform to the contract, which runs for at least two years from delivery. Separately and in addition, we guarantee the hinges, hinge screws, spring mechanisms, nylon cords, nose-pad arms and lens coatings of every frame for 2 years from delivery, repairing or replacing at our cost including postage. The guarantee does not cover damage from heat, crushing, bending without a case, abrasive cleaning, alcohol or sand, nor cosmetic plating wear. Full details are on the shipping and returns page. Neither guarantee limits your statutory rights.
The text, photographs, frame designs and product names on this site are ours. Every frame is designed by us to our own measurements and specification and is named descriptively for its shape. We do not make, sell or imitate other companies’ designs or trade marks, nothing here is offered as a version of, or a reference to, another brand’s product, and no frame, lens or case sold here carries any name, logo or mark.
We are liable for foreseeable loss caused by our breach of these terms. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be excluded under Finnish law. We are not liable for indirect or consequential loss.
Write to hello@loungeandlenses.com. We acknowledge within 2 working days and aim to resolve within 14. If we cannot agree, you may take the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta), after contacting the Consumer Advisory Service, or use the European Commission’s online dispute resolution platform.
Finnish law governs these terms and the Finnish courts have jurisdiction. This does not remove the protection of the mandatory consumer law of the country you live in.